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| 999 |
_c6192 _d6192 |
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| 005 | 20190306080934.0 | ||
| 008 | 190306b ||||| |||| 00| 0 eng d | ||
| 020 | _a0070779740 | ||
| 040 | _cINES LIBRARY | ||
| 082 |
_222 _a658.812 CAR |
||
| 100 | _aCARLAW,Peggy. | ||
| 245 | _aThe Big Book of Customer Service Training Games: Quick,Fun Activities for Training Customer Service Reps,Salespeople,and Anyone Else Who Deals With Customers. | ||
| 260 |
_aNew York _bMcGraw-Hill _c1999 |
||
| 300 |
_axiv,209p. _ccm |
||
| 700 | _aVasudha,Kathleen Deming. | ||
| 942 |
_2ddc _cBOOK |
||