TY  - BOOK
AU  - CARLAW,Peggy.
AU  - Vasudha,Kathleen Deming.
TI  - The Big Book of Customer Service Training Games: Quick,Fun Activities for Training Customer Service Reps,Salespeople,and Anyone Else Who Deals With Customers
SN  - 0070779740
U1  - 658.812 CAR 22
PY  - 1999///
CY  - New York
PB  - McGraw-Hill
ER  -