CARLAW,Peggy. <br/><br/>
The Big Book of Customer Service Training Games: Quick,Fun Activities for Training Customer Service Reps,Salespeople,and Anyone Else Who Deals With Customers. 

 - New York  McGraw-Hill  1999 
 - xiv,209p.  cm 
<br/><br/><label>ISBN: </label>0070779740 
<br/><br/><label>Dewey Class. No.: </label>658.812 CAR