ANUPINDI,Ravi. <br/><br/>
Managing Business Process Flows: Principles of Operations Management. 

 - 3rd Ed. 
 - Boston  Prentice Hall  2012 
 - xviii,334p.  cm 
<br/><br/><label>ISBN: </label>9780132811361 
<br/><br/><label>Dewey Class. No.: </label>658.5ANU